Customer Service

Do you have a question, complaint or feedback about your order, our products or services? Please let us know. We appreciate your input and will resolve it to your satisfaction. At Okimono customer service is an attitude, not a department ;-).

Call or e-mail us in English, Dutch or Deutsch!

Okimono Webshop
Coehoorn Central
Building CC2
Bergstraat 33, 6811 LC Arnhem
Tel: +31 (0) 26 202 29 48
Mail: webshop@okimono.nl

Monday - Friday: 10 am to 4 pm
Saturday and Sunday: closed

Okimono Arnhem Warehouse Store
Bergstraat 33, 6811 LC, Arnhem
Tel: +31 (0) 26 737 0119

Monday - Friday: 10 am to 4 pm
Saturday: 10 am to 5 pm

Are you still not satisfied with the way we handle your complaint? You can submit your complaint to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).